Claremont Terrace Update


17 August 2020 

We are extremely pleased to be able to announce that, on the review of Claremont Terrace’s current precautionary lockdown status by the DHHS, the department has deemed that our Home can now move confidently onto the next stage to what is termed ‘Enhanced Surveillance’ status.

What this means is that over the next 14 days, we must continue to monitor our residents closely and maintain a pre-emptive approach with further testing and isolation for residents displaying any symptoms, and immediately report to the DHHS. If after this period, the Home experiences no further signs or issues of a COVID threat, we are able to officially close our outbreak status.

We will be maintaining a hyper-vigilant approach to infection control, so please expect that there will be restrictions still in place, particularly during this Enhanced Surveillance period.

The wonderful news is that residents will no longer be required to remain in their rooms and can use the common areas which means we can start conducting safe social activities and daily exercise in a socially distanced way. The use of masks by anyone in the Home continues to be compulsory.

While this is great news for Claremont Terrace, with Melbourne in Stage 4 restrictions, we want to remind families of the mandatory state restrictions for non-essential travel. As such, we would encourage you to continue booking Zoom welfare check in calls with your loved ones, as we continue to work to the DHHS requirements during this Enhanced Surveillance period.

As always, we have greatly appreciate your patience and understanding, and are truly thankful to all of our staff who have worked so diligently to keep COVID-19 out of our Home.



16 August 2020, 1.00pm

We are pleased to report that all tests for our residents and staff have now been received, with confirmation that all have returned negative results. As such we are able to confirm an all clear for our Home, with no confirmed cases of COVID-19 in Claremont Terrace.



15 August 2020, 4.00pm

There is no change from yesterday’s update, with all tests for our residents returned negative. Staff results received so far have also been confirmed as negative. Unfortunately they are taking longer than expected from pathology due to the increased volume of testing being done generally.

We want to encourage families to keep booking in for the ZOOM wellbeing check in calls with your loved ones.

We are thankful that we have no confirmed cases of COVID-19 in the Home and remain vigilant in upholding all of our infection control procedures and practices to keep covid out of our Home.



14 August 2020, 5.00pm

We are pleased to report that all tests for our residents that have been returned are negative, and we are now waiting for our staff results to come through. In the meantime we are thankful that we have no confirmed cases of COVID-19 in the Home and remain steadfast with all of our infection control procedures and practices to keep covid out of Claremont Terrace.



13 August 2020, 4.00pm

With testing completed yesterday for residents and remaining staff testing conducted today, we now await confirmation of results from pathology at which time we will be contacting families. We expect that this will happen progressively over the next two days.

As mentioned yesterday, going forward the number and frequency of tests that will be done will be determined by the DHHS.
Currently, there are no confirmed cases of COVID-19 in the Home.

As you will be aware, during our precautionary lockdown, we cannot permit visitors to the Home to limit the chances of covid entering Claremont Terrace.

For this reason, it is more important than ever that we provide every opportunity possible for our residents to connect with family members that is safe and compliant with our infection control policies. An effective way of doing this is through our Zoom wellbeing check in calls. We want to strongly encourage families to call and book in for regular Zoom calls if you haven’t already provided a mobile phone or iPad to your loved ones.

Please know that during the visitor restrictions, we will always facilitate families’ requests to visit loved ones who are receiving end of life care, and will be providing full PPE to ensure you have a safe visit.



12 August 2020, 5.00pm

In today’s update, we can confirm that testing was conducted today for residents and staff. We would expect test results to start flowing in within 48 hours. This does depend on the workload at the pathology clinic and may cause delays of up to 72 hours. However we can assure you that all families will be contacted as soon as we receive your loved ones’ results.

Going forward the number and frequency of tests that will be done will be determined by the DHHS. This is looked at progressively based on the results from each round and the degree of risk that the DHHS assesses to exist in the Home, taking into account the circumstances surrounding the initial cause for going into precautionary lockdown.

Currently, there are no confirmed cases of COVID-19 in the Home.

One of the most important areas to manage and monitor is our workforce during a precautionary lockdown. Allity has a centralised outbreak management team that meets daily with us to review rosters for the day with a forward looking assessment of the days ahead. We can confirm that we have a stable roster in hand. Along with our screening processes, staff are required to only work in one aged care location to limit exposure risk across aged care providers.

An area that we want to reinforce is the availability and use of PPE, as there seems to be some media suggesting there is a supply shortage. We want to absolutely assure you that we have good ongoing access from various sources. This includes our own PPE stored at Claremont Terrace, an Allity centralised supply as well as the ability to order from the government stockpile if needed.

Since 13 July, all staff working in the Home have been required to wear a face mask at all times. With this precautionary lockdown, the standards for PPE usage here at Claremont is considerably elevated to include compulsory wearing of gowns, gloves and face shields.

We also have strict protocols are in place for the donning and doffing of PPE to eliminate cross contamination along with stringent waste management practices.

We recognise this can be an anxious time for our families, and assure you that we are here to answer any questions or concerns that you may have in relation to your loved ones on our daily calls with you.



11 August 2020. 5.00pm

In keeping with the Department of Health’s advice, Claremont Terrace, like all aged care homes across Australia, has a risk management plan in place for COVID-19.

In addition to our usual processes and protocols for infection prevention and control, we have taken extra measures to protect the health and safety of our residents and employees. This includes all employees being required to wear masks at all times when working since 13 July 2020.

Despite these additional safety measures, on 7 August, a staff member who was asymptomatic discovered their housemate had developed covid symptoms and immediately went into isolation. The staff member was tested on 9 August and returned a positive test result on 10 August.

The staff member last worked on night shift in one area of the Home on 6 August and has not returned since. Contact tracing is underway to identify close contacts.

Currently there are no confirmed cases of COVID-19 in the Home

Claremont Terrace was put into Precautionary Lockdown with our COVID-19 emergency response plan activated and all staff now in full PPE.

The local PHU and the Department of Health and Human Services have been contacted and will be providing guidance to the Home on the next steps to ensure any potential risks are managed effectively.


The DHHS has confirmed that testing will be conducted tomorrow (Wed 12-Aug) for all residents and staff. We would expect to receive test results within 24-48 hours, however, there may be delays depending on the volume of tests the pathology clinic is processing.Be assured that we will contact families as soon as we receive the results for loved ones.