20 December 2019
By Glen Hurley, Chief Operations Officer
Participating in a Case Conference is the best way for a resident's family and/or representatives to get involved and understand how the care needs of the resident will be approached and personalised.
All residents and their representatives are eligible for case conferences. These are best-suited to residents with complex care needs, which can be defined as those that require the expertise of at least two other health professionals, along with their regular General Practitioner – if they are available.
Care Conferences are conducted with a more structured and individualised approach and allows the multidisciplinary team to plan and coordinate the various components of care to meet the specific needs of the resident.
A case conference is a meeting or discussion held to plan and monitor a resident’s care to ensure all their needs are met through a multidisciplinary and coordinated approach. In some cases, a resident may receive specialist care from two or more professionals/providers, such as General Practitioners (GPs), physiotherapists and other specialists.
As care needs increase in complexity, the more challenging it can be to ensure all elements of the care plans are individualised. To ensure the smooth delivery of multiple-faceted care plans, a case conference is scheduled with the resident, their family and all relevant healthcare providers who are involved in delivering the care.
An aged care case conferencing team can include a General Practitioner (GP), the Home’s management team, along with at least two other care or clinical professionals from the Home. This includes:
Of course, the resident, their family and loved ones are welcomed to be included in these case conferences as formal members of the team; however, this will not count towards the minimum of three staff members above.
While we always encourage residents to be involved in their own care plan, we understand at times they may not be able to participate, and therefore it is not necessary for them to be present at the case conferences. In these instances, we encourage family and loved ones to attend on behalf of the resident.
Case conferences can be held in person, by phone, or via video, using applications such as Skype, FaceTime or a combination of these communication platforms can be used.
During the conference, the resident's history will be discussed, and their care needs identified. Following this, care outcomes are agreed, and each team member will be delegated tasks to achieve these outcomes. Progress is assessed regularly and tasks altered as and when needed.
The GP plays a central role in a case conference. In the time allocated, the Home will ensure they:
At Allity, we adopt a holistic approach to care. We understand that no two residents are the same. All our staff work hard to ensure each resident is given the specific care they need. Sometimes, the care an individual requires can be provided within standard best practice guidelines, while in other cases, the needs may be more complex.
When a resident with complex care needs comes to live with us, we work with them, their family, and their healthcare providers, to ensure the resident receives the support and attention required to live their best life.
If you think your loved one would benefit from a case conference, please speak to your Home’s General Manager.
Department of Health: Multidisciplinary Case Conference Management
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