We want to hear from you

Your Experience - Customer Feedback

Allity is committed to maintaining open and transparent communication with our customers and encourage you to provide your feedback to help us to continually improve the quality of care and lifestyle services we provide.

There are various ways in which you can share your experiences, either directly with us at our Homes, through this website or more openly with external reviews such as Care Page or Google Reviews.

Here are the options available to you:

CarePage is an independent survey platform where you can provide a service rating and feedback on the different areas of our Homes. Simply ask your General Manager for the Home’s iPad and select the survey you would like to complete. The list of focused surveys include: Wellbeing Check-In, Food Quality, Tour Experience, New Resident, Permanent Resident and Respite Resident Surveys.

Of course you can always choose to write us a letter, send an email or speak to our General Managers directly, whichever way you prefer.