Glendale Update

 

 

29 September 2020, 5.00pm

All test results from Monday have now been received and are thankfully negative for all residents and staff tested.

With the promising trend of the last few rounds, we are now hopefully moving within the timeframe expected by the DHHS to deem the Heath building suitable for its transition to Enhanced Surveillance status.

We do expect that another round of testing may be conducted this week which lies within the fourteen day period from the positive agency staff test result received on 21-September.

Families will be updated on any directions from the DHHS as soon as we are advised.

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25 September 2020, 3.00pm

Our Home remains stable with all Tuesday’s test results returned negative for staff and residents. We have had another visit from the department’s Outbreak Squad who are happy with our progress and practices.

We have now been advised by the DHHS that testing will be conducted on Monday 28-September for residents and staff in the Heath building.

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24 September 2020, 4.00pm

We are extremely pleased to report that all results from Tuesday’s testing have returned negative for staff and residents.

We are now awaiting direction from the DHHS as to the next steps for our Heath building.

As previously communicated, the protocols to deem an outbreak to be over have changed from the prior process, where a prerequisite number of negative rounds of testing is the primary criteria for a Home to be stood down to Enhanced Surveillance status.

It is unfortunate and disappointing that the one positive agency staff test received from 21-September has now resulted in a delay in our progression to Enhance Surveillance status. We are hoping that the recent all clear results will be a strong contributing factor in the DHHS’s decision-making.

The residents who have all been cleared in the impacted area of our Home remain stable and well, and as such we are prioritising discussions with the DHHS as to what options are available to ease some of the restrictions in the Heath building.

Thank you to all of our families for your understanding and patience as we work towards progressing our Home back to our normal operations.

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22 September 2020, 5.30pm

We have now received results from yesterday’s testing and the trend continues with all residents returning a negative result. We do however have a staff member who has tested positive - they have been working exclusively in the upstairs area of the Heath building.

We have undertaken further investigations with pathology as the staff member has experienced no symptoms, has not been feeling unwell, and had previously tested negative on multiple occasions in the lead up to this round. Contact tracing is underway.

In addition, all residents living in the Home who have previously tested positive have been provided official clearance by the DHHS and we continue to conduct close daily clinical monitoring.

This unfortunately means the Heath Building will remain in outbreak status causing some delay to easing of restrictions. Please be assured that there is minimal infection risk to any residents as we have maintained all infection control protocols.

We are in communication with the DHHS each day and will update you with the next steps as we receive directions. Meanwhile, there will be testing conducted tomorrow, Wednesday 23-Sept in the Heath building.

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17 September 2020, 5.00pm

We are pleased to report that all results from Tuesday’s testing have been returned negative, which is again, a great outcome. In addition, we have now received all clearance letters from the DHHS for our residents who had tested positive for covid, which is wonderful news for all families.

We have also been informed that there will be testing conducted in the Heath on Sunday 20-September. This is expected to be the last testing round.

On our calls with families, we have understandably been asked the question as to how much longer we will have to keep testing in the Heath, and when will the outbreak be declared over at Glendale.

As you will be aware, we are directed by the DHHS as to each step of our outbreak management process. This has included testing frequency and timing, confirmation of staff being able to return to work and clearance for residents.

We have been informed that the protocols to deem an outbreak to be over has changed from the previous process, where a prerequisite number of negative rounds of testing is the primary criteria for a home to be stood down to Enhanced Surveillance status.

The process as we understand it now requires all residents to be tested negative for the required rounds and no residents displaying symptoms. This is followed by the Department’s Outbreak Squad attending a site visit to our Home to ensure we are in a position to be stood down. The results of the walk through with the Outbreak Squad will also provide us with any further actions or requirements to be met.

The rationale for the change in process by the DHHS is to do everything possible to ensure the likelihood of re-infection does not occur, as has happened in some homes prior to the implementation of this new process. We have been notified that this will most likely happen towards the end of next week.

Thank you to all of our families for your understanding and patience as we work through towards progressing our Home back to our normal operations.

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15 September 2020, 3.30pm

Testing was conducted today for the Heath building and we hope to be able to contact families with the results over the next 24 hours.

We are extremely pleased to be able to report that the DHHS has commenced providing COVID-19 clearance letters for residents who tested positive and now deemed to have recovered from the virus. We have so far received nine clearance confirmation letters and have contacted families with the welcomed news.

It is important to note that the Heath remains in outbreak status and residents, regardless of receiving the clearance letter will still be required to stay in their rooms until the Heath is stood down to Enhance Surveillance status like the Glen building.

Please be assured that we have maintained close monitoring of residents and as previously stated, many have been feeling well for some time. We believe all residents have overcome the virus, we just now need to get formal confirmation for the Heath to move onto the next stage of Enhanced Surveillance.

Unfortunately, we are not able to provide any information on the timing of the letters and the order in which they are processed. This is determined by the DHHS. We have provided all relevant resident status and details to the DHHS to support the process.

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14 September 2020, 12.30pm

A quick update on testing, the DHHS has moved the testing in the Heath building forward, and will now be conducted tomorrow – Tuesday 15-September.

We anticipate results will start coming through 24-48 hours after testing, and we will be in contact as soon as they are received.

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13 September 2020, 1.30pm

We have now received all results back from our last round of testing conducted on Friday, and extremely pleased and thankful that all results have returned negative for covid.

The DHHS has informed us that a round of testing will be held on Wednesday 16-September in the Heath building. We anticipate results will start coming through 24-48 hours after testing.

The trend of negative test results is extremely promising and we look forward to keeping you updated as the results come through.

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10 September 2020, 3.30pm

We are now able to confirm that testing will be conducted in the Heath building tomorrow (Friday 11-September). We anticipate results will start coming through 24-48 hours after testing, and will be in touch with families as we receive them.

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8 September 2020, 5.30pm

There are no changes from yesterday’s update as we await further instruction from the DHHS as to our next steps.

We look forward to keeping you informed as information becomes available.

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7 September 2020, 3.30pm

In today’s update, we are extremely pleased to report that all results have now been received for the last round of testing completed in the Heath Building. Of the 252 tests conducted all have returned a negative result for covid.

We look forward to keeping you updated on the next steps as soon as we received directions from the DHHS.

We take this opportunity to inform you that Rob Swiger our Assistant General Manager (AGM) has now moved into Allity’s Quality Team for Victoria. We welcome Kristin Chiong to Glendale as the new AGM. Kristin comes from a General Management background and has worked in the Aged Care sector for over 10 years.

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3 September 2020, 4.30pm

We have received back all results from yesterday’s testing in the Heath Building. Unfortunately we have had one additional resident test positive who lived in close proximity to the resident who tested positive on Monday. They are now in an area with residents who have overcome covid and therefore pose no cross-infection risk.

We want to reaffirm that all staff working in the Heath Building have remained in full PPE since the start of the outbreak, and all practices monitored stringently as part of the heightened infection control processes in place. All residents remain in their rooms in the Heath Building and do not have contact with other residents.

We have been managing the Glen Building and Heath Building as separate services for many weeks now, with no cross-over of staff or services. We want to reinforce that these positive results in the Heath Building have no impact on residents in the Glen Building, which remains stood-down to Enhanced Surveillance status with a staged return to pre-outbreak operations underway.

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1 September 2020, 4.00pm

A couple of reminders for this update.

Testing for the Heath Building

A round of testing will be conducted tomorrow (Wednesday 2-September) for the Heath Building only. Residents living in the Glen building will not be required to undergo testing. With a smaller group being tested, we hope to get results back quickly and will be in contact as soon as we receive them.

Father’s Day 6-September

We have commenced receiving care packages for our residents as of yesterday and would request families work with the schedule provided to ensure we have an efficient way of managing the packages. We look forward to delivering your care packages to residents over the coming days.

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31 August 2020, 5.00pm

We were advised by the DHHS this morning that the next round of testing will be moved from tomorrow to Wednesday 2-September and will be for the Heath Building only. Residents living in the Glen building will not be required to undergo testing.

We also need to inform you that we have received an out-of-cycle positive coronavirus test result for a resident in the Heath building. The resident has been moved into an area with residents who have overcome covid and therefore pose no cross-infection risk.

This is both surprising and disappointing. Staff working in the Heath Building have remained in full PPE since the start of the outbreak and this part of the Home has retained heightened infection control processes in place. We are conducting contact tracing to better understand the situation.

There will be no impact to residents living in the Glen Building as a result of this; which remains stood-down to Enhanced Surveillance status.

Father’s Day 6-September

We are pleased to announce that we are able to commence receiving care packages for our residents from this week. This is particularly special for our residents with Father’s Day coming up on the weekend.

It is vitally important that we maintain a heightened level of infection control protocols for any packages brought into the Home. To ensure we have an efficient way of managing the packages, a process has been put in place and has been sent out to families. We look forward to delivering your care packages to residents over the coming days.

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30 August 2020, 1.00pm

There are no changes in today’s update with the last round of testing returning all negative results for residents and staff.

The next round of testing is confirmed for Tuesday 1-September.

As our residents are now in a more stable position, in our discussions with families, the feeling is that most families are happy to pare back our daily calls to Monday, Wednesday, Friday and Sunday, and emails to be sent in between on Tuesday and Thursday with any general Home updates.

However, if any families would like more regular communication, please don’t hesitate to contact Brad Forge directly.

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29 August 2020, 3.00pm

There are no changes to yesterday’s update with the last round of testing returning all negative results for residents and staff.

The next round of testing has been confirmed by the DHHS for Tuesday 1-September.

In addition, we have been advised if this coming round of testing is all clear for residents and staff, it will be the last round of testing and Glendale will transition to an ‘Enhanced Surveillance’ stage.

What this means is that over a period of 14 days subsequent to the all-clear, we must continue to monitor our residents closely for any symptoms, and immediately report to the DHHS. If after this period, the Home experiences no further signs or issues of a COVID threat, we are able to officially close our outbreak status.

During Enhanced Surveillance, residents will no longer be required to remain in their rooms and can use the common areas which means we can start conducting safe social activities and daily exercise in a physically distanced way across all areas of Glendale as we are now progressively doing in the Glen.

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28 August 2020, 4.30pm

We are delighted to report that all test results have now come back from the last round of testing, and all residents and staff have returned negative results.

We acknowledge it has been a trying and exhausting process for all of our families, residents and staff, and want to thank everyone for your understanding and support during this extended period of time that Glendale has been in an outbreak.

While this is a most promising situation to be in, the DHHS will likely require us to undertake some further testing before they officially declare the outbreak over. We are awaiting further details from the DHHS on this, including whether testing will be limited to the Heath Building only from here onwards.

We are closely monitoring our residents in the Heath building who previously tested positive. The last positive resident case was now over three weeks ago. We are pleased to report that all affected residents remaining in the home appear to have overcome the virus. We have submitted information to the DHHS to seek official recovery status for our residents.

We continue to progress through our staged return-to-normality plan. Staff training is being conducted to reduce PPE usage in the Glen Building to masks and face shields only, and replacing the yellow infectious waste bags with our regular waste bins. We will however continue to have PPE stations located in each hallway with hand sanitiser, wipes and masks available for staff and residents to use.

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27 August 2020, 4.00pm

Testing was completed yesterday for residents and staff with test results starting to come through. It is promising that all results received so far for both residents and staff have returned negative for covid.

We are also pleased to see a continuing stream of our regular staff coming back to work as they are progressively cleared by the DHHS after spending time in self-isolation. This is opportune as we have commenced staging the return of the Glen area progressively back to its pre-outbreak operations, particularly across our dining and lifestyle activities.

It has been wonderful to see our residents being able to move around more freely while still maintaining caution after spending this extended period of time in their rooms. Mental and physical health screening for all residents is continuing this week as well as encouraging residents to engage with our returning social workers and pastoral care visit.

As always, please don’t hesitate to discuss any questions you may have in our daily calls.

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26 August 2020, 4.00pm

We were advised at short notice by the DHHS that a further round of testing was to take place today (Wednesday 26th August), and that testing has been conducted for all residents and staff here at Glendale. Our sincere apologies if this lack of notice has caused any disruption, and please know that we are committed to doing everything we can in collaboration with the health authorities to get our Home back to normal as soon as possible.

As always, we will be contacting families as test results are received and we thank you for your ongoing patience and support.

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25 August 2020, 4.00pm

We are still awaiting communication from the DHHS as to what their plan is for further testing in the home.


Your ongoing patience and understanding is very much appreciated. Please don’t hesitate to contact us if you have any concerns. We are committed to doing everything we can to get our Home back to normal as soon as possible.

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24 August 2020, 4.30pm

There are no changes from yesterday’s update, all resident test results from the previous round have been received and we are thankful that once again they have all tested negative throughout the entire Home.

We are awaiting confirmation from the DHHS as to what their plan is for further testing in the home.

We are continuing to work with allied health providers such as physios, occupational therapists and social workers to provide a structured health program for the Glen Building. This will be essential in getting our residents to progressively return to their normal daily activities in a safe way, after spending this extended period of time in their rooms. For residents in the Heath Building the Home are looking to conduct these health assessments through video conferencing this week.

As always, we thank you for your patience, and please don’t hesitate to contact us if you have any concerns.

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23 August 2020, 3.00pm

With nearly all results received from Friday’s round of testing, all residents across the entire Home have again returned negative results.

Disappointingly, we have been notified that a contract cleaner and an agency carer who had worked in the covid-impacted area of the Home have tested positive. They have immediately self-isolated and it is important to note they have not worked in or been in contact with any staff members outside of the impacted area.

Regarding the staged planning for safe reduction of restrictions in the Glen Building: as of lunch time today, our residents will see the return of the dining service using our normal utensils replacing single use plastic cutlery and plates. Our resident assessments that started yesterday will continue and preparations are underway to ensure additional Lifestyle activities are ready to go tomorrow.

We will be keeping you updated on the plan and what you can expect over the coming week.

We would like to take this opportunity to thank our families for your heartfelt responses to the planning of our commemorative services. We welcome any ideas that you may have to make the event a truly memorable and enduring experience for everyone. Our Home is, and will always be a close knit community and there is no better way to celebrate the lives of our residents passed than as a
community.

As always, we thank you for your patience as we move closer to the end of what has been a most challenging time for everyone. 

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22 August 2020, 3.00pm

Since yesterday’s update, and after a series of discussions with the DHHS in relation to the negative covid results that have consistently come through in the unaffected area of our Home (the Glen), we are extremely pleased to now be given the go ahead by the DHHS to commence developing a staged and progressive plan to gradually and safely return this area of our Home back to its normal operations.

The Outbreak Management Team have started working with the Home and with allied health providers on the priorities essential to our residents progressively returning to their normal daily activities in a safe way, after spending this extended period of time in their rooms.

A vital consideration in the plan is that our residents have not been able to maintain their previous mobility routines, this inevitably increases the risk of falls, which in itself can be devastating. In addition to individual mobility assessments, we will also be conducting mental health screening for all residents which commenced this weekend. Lifestyle activities are planned in a covid-safe way from Monday.

The plan will importantly include maintaining some of the enhanced infection control practices that has proved successful in keeping the Glen covid-free. This may require the Home to continue protocols that would still be over and above what would be required in a normal operating environment.

While we are extremely excited to be able to update you with this news, and know you will have many questions, particularly in relation to visitor access, we want to set realistic expectations for families that returning to ‘pre-outbreak’ conditions across the Home will not happen overnight if we are to do it safely and in a well-managed way.

As such we do ask for your patience this week while we ensure all controls and practices are in place to implement a plan that is safe for our residents, for you and our staff. We very much look forward to providing you with further details of our staged plan in the coming days.

As we await the latest round of test results, we want to provide an update on our residents of whom we now have an increasing number feeling well and no longer displaying any symptoms of covid. From the start of the outbreak we have had 43 residents tested positive and regretfully sixteen residents have sadly passed away.

While our updates have largely focussed on what is happening across the Home, the passing of our sixteen residents will not be forgotten. The friendships made and close bonds built with those residents will never be lost and their memory will forever live in all of our hearts.

There have been many ideas put forward by our staff and families on how we can commemorate the bravery of all who lost the battle with covid. Please know that there are plans in place to ensure these residents will have a permanent place in our Home and when the environment allows, we will, together pay tribute to and celebrate the lives of our residents passed.

As always, we thank you for your patience with us as we hopefully move closer to the end of what has been a most challenging time for everyone.

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21 August 2020, 5.30pm

We continue to appreciate the cooperation and immense patience of our residents and staff as we completed a further round of testing today. The results of this round should be available within the next 24-48 hours.

As always, we will be in contact as soon as test results are received.

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20 August 2020, 4.00pm

There are no changes from yesterday’s update, all resident test results from the previous round have been received and we are thankful that once again they have all tested negative throughout the entire Home.

The DHHS has confirmed that testing will be conducted for residents and staff tomorrow (Friday 21-August).

As always, we will be in contact as soon as test results are received.

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19 August, 2020 5.00pm

All resident test results from yesterday’s round have been received and I’m very pleased to say that once again they have all tested negative throughout the entire Home.

Disappointingly, two staff members working in the covid impacted area of the home have tested positive. They are both asymptomatic and feeling well and now in self-isolation. We are reviewing their PPE practices and have commenced contact tracing to ascertain their source of infection.

We are also investigating further resident movements within the impacted area of the home. The plan is to separate previously positive residents who have overcome the virus from the small number of residents who may still be infectious. 

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18 August, 2020 5.00pm

Further testing was conducted today by the DHHS, and we would expect results to come through over the next 24-48 hours.

We have understandably been asked by families as to why there is still testing being conducted after receiving consistently negative test results in the unaffected areas of the Home on multiple occasions, and no new positive resident cases identified anywhere in the Home for the second time in a row last weekend.

While we have our 2 buildings clearly demarcated and residents cohorted to contain the spread of the virus, Glendale is treated as one Home by the DHHS for testing purposes. Until such time as all residents and staff across the entire Home have consistently returned negative results, taking into account the required virus incubation period, the DHHS will deem it necessary to continue testing, taking a highly cautious approach in order to declare our Home covid-free.

We understand the DHHS is planning a further round of testing this Friday which should hopefully be the last one assuming all results are negative.

We are acutely aware of the distress and fatigue that the multiple testing regime causes for our residents and families, and genuinely appreciate your ongoing patience and understanding. We are committed to doing everything we can to get our Home back to normal as soon as possible.

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17 August, 2020 4.00pm

We have now received all results back from Saturday’s testing and I’m pleased to report that all previously unaffected residents have again returned a negative test result.

The DHHS has scheduled further testing this week for Tuesday 18th and Friday 21st August. As always we will be in contact with families as we receive the test results.

In our update on 15 August, we referred to the submission to the health authorities of our lifestyle engagement and mobility program for residents living in the COVID-free Glen building. In the absence of any directives from the DHHS that may prevent Glendale from doing so, our plan was to commence implementation of the program from today.

The PHU has come back to us this morning requiring us to hold on releasing the program. We have referred their issues back to the DHHS to provide us with a final decision on our submission or any changes that need to be made. We will update you as soon as we have an update from the relevant health authorities.

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16 August 2020, 1.00pm

The last round of testing was conducted yesterday and we expect results to start coming through in the next 24-48 hours. 

The DHHS has scheduled further testing this week for Tuesday 18th and Friday 21st August. As always we will be in contact with families as we receive the test results.

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15 August 2020, 4.00pm 

There is no change from yesterday’s update confirming again that all residents returned a negative result from the previous round of testing. The DHHS has commenced further testing today.

Our lifestyle engagement and mobility program was presented to the DHHS last week for our residents living in the COVID-free Glen building.

In the absence of any directives from the DHHS that may prevent us from doing so, our plan is to commence implementation of the program from Monday. We look forward to being able to provide our residents with engaging and social activities again in a safe and compliant way.

In addition, we are also seeking approval to look at offering specific counselling and pastoral care support for residents in the covid impacted area of the Home. We are actively looking at providers who are able to offer this service.

Care Packages

We want to extend a word of thanks to our families who have been understanding of our policy for care package deliveries, we appreciate your patience and recognise that it has been an inconvenience.

We must again reiterate that these policies are in place to comply with directives given to us by the DHHS. We politely ask that families who disagree with this policy not berate our security guard when packages are not accepted, nor our staff on daily calls. They do not make the rules and are adhering to directives that govern COVID-19 restrictions to protect the community.

It seems apparent that there is still some confusion as to the information purportedly being provided by the DHHS. As such we again have addressed this on our daily calls with the department to ensure we have not misinterpreted the directions, and can confirm the restrictions from previous updates are to be maintained. We want to encourage the delivery of packages for our residents in accordance with the directives of the DHHS as follows:

Allowable packages: We are able to take delivery of specific ‘care-giving’ items from families in person, such as pharmacy medication, clinical aids, iPads and photographs. If you have any questions in relation to this, please give the Home a call in advance.

Other non-perishable packages: Articles that are purchased from supermarkets that have home delivery services should provide Glendale’s address and the resident’s details clearly indicated.

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14 August 2020, 5.00pm

All results have now been received from the most recent round of testing. We are very pleased to report that for the first time since the start of the outbreak, all residents have returned negative results. The DHHS has advised there will be a further round of testing tomorrow in line with their standard practice.

As a general status update, we have had forty-three residents test positive since the start of the outbreak. Nineteen of these residents tested positive at least two weeks ago and appear to have overcome the virus (i.e. they have never displayed any symptoms of COVID-19, or initially showed symptoms but have now been symptom-free for over a week). It is with great sadness that we have lost twelve residents who contracted the disease.

Over the past week, staff who have been cleared by the DHHS have progressively returned to work after completing their isolation period. This is welcomed news for everyone to have more of our regular team members back on board.

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13 August 2020, 5.00pm

Testing was completed by the DHHS yesterday for residents and staff. We expect results in the next 48 hours and will be in contact as they progressively come through.

We have had further discussions with families on care package deliveries and in particular if they are articles that are purchased from supermarkets that provide home delivery services. We are able to take receipt of these direct from the supermarket if families would like to provide Glendale’s address and the resident’s details clearly indicated.

In our daily discussions with the DHHS, we have been instructed that we are able to take delivery of specific ‘care-giving’ items from families in person, such as pharmacy medication or clinical aids for residents. If you have any questions in relation to this, please give the Home a call in advance.

Earlier today the Victorian government announced it had taken over the running of three aged care facilities in Melbourne’s West – one of which is called Glenlyn Aged Care. Please be assured that this facility has no relationship whatsoever to Glendale or Allity.

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12 August 2020, 5.00pm

Testing was completed today by the DHHS and as always, we will be in contact with families as soon as we receive the results.

We have again followed up with health authorities on the process involved in declaring someone as ‘recovered’ from COVID-19. There continues to be uncertainty as to the formal process for confirming this, in particular with regards to aged care residents.

What we can advise is that there are currently sixteen residents who tested positive for coronavirus at least two weeks ago and who are currently in a stable condition. This includes residents who have never displayed any symptoms of COVID-19, as well as those who initially showed symptoms but have now been symptom-free for over a week.

While this may not address individual cases here at Glendale, we hope it provides some additional understanding of the situation. If we do receive any more clarity around this process, we will provide everyone with an update.

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11 August 2020, 4.00pm

There has been no further changes since our last update. The DHHS has advised that the next round of testing for residents and staff will be held tomorrow.

We are now in a position to present a plan to the DHHS around the implementation of a lifestyle engagement and mobility program for our residents living in the COVID-free Glen building that does not compromise the effective infection control practices in place. In addition, we are also seeking approval to look at offering specific counselling and pastoral care support for residents in the covid impacted area of the Home. We will provide further updates as soon as we receive feedback from the DHHS.

We have received mixed responses from families in relation to the care package policies, most of whom have been supportive. Understandably, there are families who have expressed frustration at not being able to personally drop off parcels.

We are aware of the confusion that is caused when there are changes in government restrictions, particularly as it pertains to aged care. As such we look to the department for direction and the delivery of care package is not considered to fall under the definition of ‘care-giving’.

Please be assured that we do not put policies in place with any intent other than to ensure the safety of our residents and compliance with all jurisdictional agencies and government department directives. In the event of any changes, our policies will be amended to reflect these accordingly.

The welfare of our residents is our priority and we know the joy receiving a package from families brings to their day. This is why we continue to encourage you to provide them, albeit using a method that is compliant with Stage 4 restrictions. If we are instructed differently to what is currently in place, please be assured we will implement with immediate effect.

Thank you for your patience, we accept there are many challenges on a daily basis, but above all, our priority is to get the Home back to our normal operations in a safe and sustainable way for our residents and families.

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10 August 2020, 4.00pm

There are no changes to report since our last update yesterday. We are now awaiting DHHS confirmation of when the next round of testing will be conducted which will most likely start within the next 2 days.

We continue to push on with the development of initiatives for approval from the DHHS to support social engagement and mobility activities for our residents living in the Glen building which has stayed COVID-free.

This week, we see more staff members who have been in self isolation and have been cleared by the DHHS coming back on the roster. The progressive return of regular staff will be welcomed by residents as more familiar faces are seen up and about around the Home.

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9 August, 2020 4.00pm

We have received the results from all tests conducted on Friday. Thankfully as always, the unaffected area of the Home comprising the Glen building and downstairs in the Heath building remain COVID-free, with all residents in these areas testing negative.

While we had been hopeful for a fully clear round, we have been notified of one additional positive test result for a resident in the covid impacted area of the Home. Given the additional monitoring and consistency of practices in place, we believe this may be due to a longer than average incubation period for this resident. Currently we have twenty-five residents with COVID-19 being looked after in the impacted area of the Home.

It is with much sorrow that we must also advise of the passing of a resident last night. We have been in contact with the family and have offered whatever support we can during this very difficult time.

We appreciated the opportunity to speak to families on a daily basis to be able to discuss more personally the impact on you during this past month. We genuinely acknowledge the distress and fatigue that the outbreak has brought to everyone’s lives. Please be forthcoming in letting us know if there is anything we can do to help alleviate any of your concerns.

A reminder that we have extended our external employee counselling service (AccessEAP), to our residents and families to confidentially assist during this difficult time.

If you feel you would like to use AccessEAP, you can call 1800 81 87 28 or visit accesseap.com.au When you call you will asked for an employer, please use “Allity-Residents and Families” to make sure you receive this complimentary service.

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8 August 2020, 4.00pm 

The next round of testing for residents and staff was completed yesterday, and as always we will be contacting families when results come through.

Since the start of the outbreak, the unaffected area of the Home comprising the Glen building has remained COVID-free. As such, we have been exploring ways in which we can potentially introduce activities that can be conducted safely and in accordance with outbreak infection control practices. Any flexibility allowed is a decision that the DHHS will make and we will be presenting options to them and the Quality and Safety Commission in the coming days.

In relation to the affected area of the Home – upstairs in the Heath building, we are looking at every possible gap where COVID-19 has the potential to spread and doing all that is necessary to mitigate this risk. We are speaking to all workforce agency providers to reinforce the importance of every organisation working collaboratively to ensure they are actively reducing any risk of their staff working between high risk facilities.

Internally, we continue to check and provide reinforcement training daily on infection control procedures with additional resources in place to police practices. The physical demarcation and restriction of movement into and out of the area continues to be strictly maintained and monitored.

In our daily call discussions, the question around care package drop offs has been raised. With the Stage 4 restrictions in place across Melbourne, we are only able to accept packages that arrive by post or courier, and reiterate that only non-perishable items should be sent.

Thank you to all of our families who have connected with us on our Facebook page since yesterday to pay tribute to our staff, your encouragement is very much appreciated.

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7 August 2020, 6.00pm

Following on from our update last night, we are thankful for feedback received from families who whilst understandably concerned with the increase in COVID numbers have acknowledged the great efforts of our staff in an extremely complex situation.

An article published today by the Professor of Geriatric Medicine at Sydney University provides a balanced view on the key issue of hospital transfers we noted in yesterday’s update. Importantly, he identifies the key reason for moving an infected resident to hospital is to stop COVID-19 spreading to other residents and staff in a home. It is well worth a read (link to article here).

The DHHS completed another round of testing this afternoon for residents and staff. We will, as always be contacting you with your loved ones results as they come in.

In closing today’s update, we wanted to mention that today is a special day set aside to recognise all people who work so tirelessly in the aged care sector. On this National Aged Care Employee Day, we would like to sincerely thank all of our workforce at the frontline and behind the scenes who come to work each day to care for, and keep our residents safe and well.

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6 August 2020, 6.00pm

The last remaining results from the latest round of testing have now been received.

Importantly, all residents living outside the covid impacted area of the home have tested negative. Likewise all staff working outside the impacted area have also tested negative. We remain thankful that the COVID-free zones within the Home continue to stay unaffected.

The covid impacted area is located upstairs in the Heath Building. Families will be familiar with the configuration of Glendale which comprises two distinct buildings: the single level Glen Building and dual level Heath Building. We have established clear physical demarcations supported by permanent monitoring between the upstairs Heath level and rest of the Home to contain the infection.

Regrettably we are sorry to advise of additional residents testing positive in the covid impacted area. It means a total of forty-two residents have now tested positive since the start of the outbreak. It is very distressing for us to also advise that a further two much loved residents have passed away with COVID-19 in the last couple of days meaning we have now lost ten residents to this dreadful virus.

We recognise that for families with loved ones in the impacted area, the continuing positive results will be causing great concern. It also raises questions as to how this can be happening despite the assurances we have communicated that we have done everything possible to keep the virus contained.

We have been reviewing our infection control practices every day in consultation with all of our internal and external government support teams to ascertain what may be causing the continuing spread of the virus in the impacted area.

There are a various issues we believe have contributed to the continuing positive tests. Most importantly, we experienced long delays in securing DHHS approval for hospital transfer of covid positive residents who were unable to self-isolate. This increased the risk of transmission through contamination of corridors in between our frequently scheduled cleaning cycles or entering other residents’ rooms.

In line with the Aged Care Quality Standards, it is not our practice to restrain residents, and we have faced a difficult challenge of balancing residents’ dignity of choice with managing the risk of cross infection.

What we are doing

Our requests to transfer residents to hospital are now being prioritised for those who pose a risk to others through their inability to remain isolated without a form of restraint. We have recently been able to relocate 5 residents externally.

In addition we are doubling down on the consistency of staff practices in the home, such as social distancing during breaks and donning and doffing of PPE. We have appointed additional personnel to monitor staff practices at all times.

We thank you for your patience and understanding during this very difficult and troubling time. We assure you that we will continue to provide daily communication to our families.

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5 August 2020, 5.00pm

Testing was completed for residents and staff yesterday, with a slow stream of results coming through, which at this point have all been negative. We hope to have the results back to everyone within the next 24-48 hours.

With the Stage 4 restrictions now in place across Melbourne, we understand that it may not be possible for families to personally drop off care packages.

We know how much our residents look forward to receiving the packages, so would encourage you to post them securely packaged and details of resident, location and contents clearly identifiable. A reminder however that we cannot take any food items, and any contents must be non-perishable.

We are closely monitoring our residents who have tested positive for any changes in their health status and will be keeping families up to date of any changes. We have received requests from some families for multiple calls during the day, and will endeavour to so as agreed. 

As always, we thank you for your patience and support.

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4 August 2020, 6.00pm

There has been no change since yesterday’s update other than that the DHHS commenced the next round of testing today for residents and staff. As always, we hope to have the results back to everyone within the next 24-48 hours.

We are continuing close daily clinical monitoring of our residents in the COVID positive area for any changes to each individual’s health status. The cohorting of our positive residents within this area is reviewed each day as an important means of containing the virus.

In the event that we need to make any further temporary relocations, we will be in touch with the impacted families to discuss any considered moves. 

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3 August 2020, 4.00pm

Four weeks have now passed since the start of the outbreak here at Glendale. It has been an anxious time for our families and residents and for this we are truly sorry. We know that for all the measures that we have put in place to contain and protect our residents, it does not take away from the distress of not being able to see loved ones.

Since the beginning of the outbreak, we have regrettably had thirty-six residents and twenty-six staff test positive for coronavirus. Some of our residents were in good health and others were more clinically vulnerable, living with pre-existing health conditions, or receiving end of life support.

While we may have become accustomed to daily news reports on numbers of people impacted by COVID-19, to our staff at Glendale our residents will never be just a statistic. Each and every resident is an individual who gives us purpose for coming to work each day.

It has been some time since we have given a collective update to this family group on our residents who have sadly passed away with COVID-19. We have always felt it important to approach this with families in a private way and with respect and discretion. But this does not take away our desire to also acknowledge the sadness of life passing in the community here in Glendale. Since the start of the outbreak, eight residents have passed away with the virus while frail and usually suffering other underlying conditions.

We share in the distress and grief of all our families who have lost their loved ones. It is heart-breaking to have our residents lose their life to this virus. Our thoughts are sincerely with you during this difficult time.

We have received queries on what the formal process is for designating recovery from COVID-19. Some of our residents who first tested positive over 14 days ago are no longer displaying symptoms of coronavirus or never developed them in the first place. We continue to discuss this matter with the health authorities and hope to provide an update shortly.

Please don’t hesitate to contact us if there is anything that we can do to support you or your family members during this time.

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2 August 2020, 3.00pm

A sincer thank you to families who we were able to reach yesterday for taking the time to talk through our CEO update and the letter from the Commission which you should have received late Friday.

It was important to get in touch personally to clarify the Commission’s move in formalising their approach during the COVID-19 pandemic. This was not unexpected, with all homes that have experienced large outbreaks of coronavirus being issued with a formal notice.

Be assured that we support the Commission’s objectives and we will continue to work closely with them as we have been since the start of the outbreak. We are heartened by the encouragement and support from the commonwealth and state health authorities who have repeatedly advised us that our practices and infection control processes are sound.

Please contact us if you have not received the letters from our CEO and the Commission, and we will email them to you and organise to give you a call to answer any questions you may have.

Another round of testing for residents and staff was completed this weekend. We are expecting results to progressively come in over the next 24-72 hours. Our apologies for any extended timeframes on calling families with results. The DHHS has advised that due to the high volume of testing being conducted across Victoria we should expect possible delays.

As always, from everyone at Glendale, we thank you for your kind words of support and will continue to do everything possible to return the home to our normal operations.

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31 July, 2020 4.00pm

We have now received all test results back from the recent round of testing. All residents who have tested positive remain in the covid area of the home. We would like to thank the staff and residents for your adherence to and cooperation with the infection control processes in place.

Unfortunately a further four residents have tested positive which means we have a total of thirty-four residents testing positive since the start of the outbreak. In addition to this, a total of twenty-three staff members have tested positive.
We have just been advised by Melbourne Pathology that another round of testing will be conducted tomorrow.

Resident and Family Support - AccessEAP

We recognise that it is an anxious and distressing time for everyone. In addition to the events at Glendale, the ramifications for businesses, employment and people’s financial situation are just some of the things that have inevitably taken a toll on our mental and/or emotional health.

As such, we have reached out to our Employee Assistance Program providers (AccessEAP), and requested that this free confidential counselling service be extended to our residents and families to assist in whatever way they can during this difficult time.
Be assured that the service is completely confidential and Allity does not receive any personal information or details of discussions.

If you feel you would like to use AccessEAP, simply call 1800 81 87 28 or visit accesseap.com.au When you call you will asked for your employer, please use “Allity-Residents and Families” to make sure you receive the service free of charge.
 

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30 July 2020, 4.00pm

There has been no change from yesterday’s update as we await results for the last series of tests.

We have been notified by the DHHS that there has been a significant increase in COVID-19 testing required and as such we would anticipate that there may be an extended wait for results to come through. As always, we will be in contact with families as soon as we are notified of results.

We have completed the temporary relocation of residents as directed by the DHHS to best manage any further potential spread of the virus in the affected area of the Home. We are thankful to the families who have been understanding of, and assisted us with the moves, as we recognise the disruption can be distressing for residents.

We want to thank the families who have contacted us over the past week with your words of encouragement, they mean a lot to our staff during this very difficult time.
 

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29 July 2020, 3.00pm

As we write this update the testing cycle continues with tests being conducted for residents and staff today. We are cognisant that the ongoing cycles have been disruptive for some residents, please be assured that we are doing everything we can to manage the comfort of our residents during testing.

Regretfully, from the outstanding results of the weekend’s testing, we have received three further positive results for residents in the impacted area of the Home. The number of residents testing positive since the start of the outbreak is now thirty.

Following yesterday’s visit from the DHHS Outbreak Squad we have reviewed all the feedback provided to ensure any additional recommended measures are actioned promptly. It was reassuring that the DHHS was overall very supportive of our practices.

One of the measures we are now working on is the separate cohorting of positive and negative residents in the affected area of the home.The DHHS has directed that relocation of some residents is done as a priority to contain further spread of the virus. For residents and families impacted by the temporary moves, you will have already been contacted by the Home to work through the process.

There has been much attention recently from the commonwealth and state government on the subject of transferring covid positive residents from homes to hospital. We continue to have daily discussions with the DHHS where a transfer would be in the best interests of the individual and residents at large. We hope that following recent government announcements this process will become less challenging. 

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28 July 2020, 4.00pm

Nearly all of the weekend’s test results have now been received with only a few still pending. As the volume of aged care testing increases we are seeing extended timescales for receiving full results, which come through randomly across all areas of the Home.

Again, we have seen no new positive cases in any areas of the home that have so far been coronavirus free. We are thankful that the COVID-free areas of the Home have continued to remain as such and are continually monitoring infection control practices to keep our staff and residents safely quarantined to those areas.

We are sorry to report that since our last update, we have received two positive test results for residents in the impacted area of the Home. The number of residents testing positive since the start of the outbreak is now twenty-seven.

In addition to daily calls with the health authorities, we today had a visit from the DHHS Outbreak Squad. They are supportive of our practices in the covid impacted area, and the overall administration of our PPE protocols.

While some of our staff have returned from self-isolation, we still need to supplement our rosters with agency staff, therefore, you will hear that there are some unfamiliar faces in the Home. We provide training for agency workers in the Home to ensure they have the required knowledge of our infection control practices.

The volatile nature of this virus has been, and continues to be devastating for everyone. We are working around the clock both internally and with health authorities to do everything possible to mitigate the impact of the outbreak. There are days we feel we are progressing and then days where we experience disappointment when an additional test comes back positive.

We know that some of our families are becoming more anxious as each day passes. Our genuine intent is to keep you as informed as possible and do what we can to alleviate your concerns. If there is anything that we can do to support you, please don’t hesitate to discuss it with us and we will do our utmost to work through how we can assist.

A sincere thnk you to our families for your support and patience, and also to our dedicated staff who have shown nothing but resilience and commitment to keeping our residents safe.

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27 July 2020, 3.00pm

We have started to receive results from the weekend’s testing. All resident results received so far have been negative. As always, we will be contacting families as soon as we are notified by the pathology clinic.

We have received an additional positive test result for a staff member working in the covid affected area of the home. They are now isolating at home. The number of residents tested positive since the start of the outbreak remains at twenty-five.

With the focus of media attention on aged care in Victoria and the reporting of linked cases in residential aged care facilities, we have received some questions on why the DHHS number for Glendale differs from those we report in our daily updates.

The number reported in the media from the DHHS refers to ‘linked’ cases which includes individuals who are household members or social friends of impacted staff members and have not had any direct contact with Glendale. As such the number reported by the DHHS is higher than the number of residents and staff who have tested positive in our Home.

The Department of Health and the Aged Care Quality and Safety Commission have now released information for residents and families as a resource to help explain what happens when an outbreak of COVID-19 occurs in an aged care facility.

This information covers all aspects of visitor policies, PPE, communication, infection control, testing and isolation of residents which could include temporarily moving residents’ rooms if required. You may already be familiar with much the content, noting, if there are any temporary room changes for your loved one, you will already have been contacted by the Home.

In addition to your daily conversations with us, you may find these resources useful.

Information guide from the ACQSC

Watch a video from the Department of Health

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26 July 2020 2.00pm

There has been no further change or additional updates since yesterday. We expect results from the weekend testing to start coming through over the course of the next 24 hours and will be contacting families as soon as we are notified of individual results.

There has been considerable media recently questioning the capability of aged care providers to manage COVID-19 outbreaks, as cases linked to residential aged care facilities in Victoria have increased. We understand that this may cause concern for families and would like to reassure you that our outbreak management plan complies with the latest health authority directives and advice. Please remember, any concerns can discussed on the family daily calls.

We are in daily contact with all relevant health authorities to ensure this remains the case and also discuss specific issues as they arise as well as any forward planning required.

On a daily basis, a senior RN is responsible for leading a review of, and reporting to a centralised Outbreak Management Team on the clinical assessment of residents, workforce numbers, PPE supplies, and our staff infection control practices across the Home. All actions and outcomes are relayed to the DHHS and PHU at the daily meeting.

General information and queries: Contact the COVID information line: 1800 708 236 Monday - Friday: 10.00am to 4.00pm

Information on Individual Residents: Family members and representatives wanting information relating to loved ones should be discussed during the daily family calls

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25 July 2020, 2.00pm

There has been no further change from yesterday’s update with further testing taking place today under the direction of the DHHS.

Following our daily risk assessment and planning with the DHHS and PHU we have been able to transfer to hospital a number of covid positive residents over the past few days.

Hospital transfer of residents who are unwell or whose behaviour may pose a risk to others is an important part of the broader COVID-19 plan. We are continuing to work with state and federal government, aged care peak bodies and local health units on this important issue.

Keeping the COVID-19 free areas of the Home protected, and putting further measures in place to contain and manage infection in the impacted area of the Home are our priorities. With the advice and direction of the DHHS, we are putting further containment measures in place in the COVID positive area, and will be consulting with families in this impacted area of the Home with any changes and/or actions to ensure you stay updated.

A reminder that Care Packages can be delivered from this Monday. We have put in place a process to make sure we are able to efficiently deliver packages while maintaining strict infection control procedures.

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24 July 2020, 2.00pm

We have now received the majority of results back from the recent round of testing and pleased to report that there have been no new positive cases identified in any areas of the home that have to-date been coronavirus free. This reassures us that the infection control measures we have in place are successfully preventing the spread of the virus beyond the area where it entered the home.

We are sorry to say that a number of additional residents have tested positive in the impacted area of the home. This brings the total number of residents who have tested positive since the start of the outbreak to twenty-five.

We continue to work closely with the Commonwealth Department of Health, DHHS and PHU on further measures to assist in resolving the infection in the impacted area of the home.

A key objective is attempting to secure the transfer to hospital of covid positive residents. This has always been Glendale’s strong preference – not simply for residents who are unwell, but also those who, due to the challenges of a lockdown environment may pose a heightened risk to the wellbeing of others.

We understand this is an anxious time, particularly as positive results continue to be reported. We are committed to doing everything possible to protect our residents and staff during this very challenging time.

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23 July 2020, 5.00pm

The results are starting to come through from the latest round of testing. As previously mentioned, the purpose of regular tests is to capture as definitively as possible any residents who experience longer incubation periods.

With the configuration of the Home, we continue to assess the situation in Glendale against DHHS protocols in relation to neighbourhoods that are COVID-free. The first step is called “enhanced surveillance” where we appropriately adapt the current restrictions and practices that are in place. Our objective is to be able to transition neighbourhoods to this state as soon as the DHHS approves and it is safe to do so.

All positive cases identified in the home are currently living in the same area. As previously emphasised, this area is strictly limited to specially assigned staff and has been secured to prevent entry and exit by unauthorised personnel. We continue to practice vigilance in our adherence to infection control practices and PPE usage.

Care Packages

We are pleased to announce that we have been given the go ahead to commence receiving care packages for our residents commencing Monday 27 July 2020. The Home being in lockdown means we have to ensure a heightened level of infection control protocols for any packages brought into the Home. A schedule of drop off times and process has been emailed to families.

We understand this is an anxious time, particularly when additional positive results are reported, but please be assured that we are doing everything possible to protect our residents and staff in the Home. Please don’t hesitate to discuss any of your concerns with us on your daily call.

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22 July 2020, 5.00pm

The fourth round of testing was conducted in the Home yesterday for residents and staff.

The scheduled testing is a vital process during the typical incubation cycle within the standard 14 day observation period. We anticipate that we will be much closer to having identified any residents who have experienced a longer incubation period than average.

While we await test results we will maintain close observation of any residents who show symptoms of being unwell, however slight, and will contact families to advise of any changes as they occur; this is in addition to the daily calls.

We want to provide assurance that our residents who have tested positive are being looked after by specially assigned staff, and are all in one area of the Home with no crossover with other staff or residents.

We recognise that this has been an anxious time for our families and residents, particularly with the multiple testing rounds and the wait for results.Thank you again for your words of support and patience which are always appreciated. 

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21 July 2020, 2.00pm

Today sees the commencement of our fourth round of testing for residents and staff. As always, we can assure you that we will be in contact as soon as we receive pathology results for your love one. We are hoping that any previous issues that were causing delays for the pathology clinic have been rectified.

There has been no further change from yesterday with 14 residents who have tested positive in the home all in the same localised area, and are being cared for by specially assigned staff who do not crossover with any other areas of the Home. 

The use of PPE is stringently in place and is being used in line with DHHS protocol. Additionally, we can confirm we have good ongoing supplies of PPE in the Home, supplemented by the government stockpile and Allity centralised supplies as needed.

Queries around social leave have again been raised, it is important that you know you are able to take your loved one home through the non-hospital ‘social leave’ process. This is subject to the resident having a current negative test result.

If this is your wish, please discuss this on your daily call so that you are clear on the ongoing care needs of your loved one which will need to be continued while they are away from Glendale. Please note your loved one will not be able to return to Glendale until the outbreak is declared officially over by the health authorities. 

We mentioned previously that we are coming up to the time where some of our staff who have been in self-isolation are able to come back to work in the Home. We now have a list of staff who will be returning to the roster. This is good news, as it means we will have less reliance on agency staff and residents will see a return of familiar faces, albeit with face masks on.

Thank you again for your patience and understanding.

General information and queries: Contact the COVID information line: 1800 708 236 Monday - Friday: 10.00am to 4.00pm

Information on Individual Residents: Family members and representatives wanting information relating to loved ones should be discussed during the daily family calls

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20 July 2020, 3.00pm

A sincere thank you to all of our families who have contacted us with words of support and encouragement. This is a very anxious and challenging time for everyone and in particular, not being with your loved ones can be distressing.

One source of frustration has been the flow of test results which we believe has now been rectified by the pathology clinic. Please be assured that we are committed to calling all families with their loved ones’ results as and when we receive them.

We currently have 14 residents who have tested positive in the home who are all in the same localised area. Staff are specially assigned to these residents and there is no cross over of staffing between areas.

We appreciate that families will experience frustrations, and in some cases this has been directed at our staff. I can assure you that everyone in the Home is doing their utmost to support our residents, and putting their wellbeing first each and every day that they come to work. 

We thank you for your patience and understanding as we manage the situation and move through the quarantine period to restore our Home to its normal operations.

General information and queries: Contact the COVID information line: 1800 708 236 Monday - Friday: 10.00am to 4.00pm

Information on Individual Residents: Family members and representatives wanting information relating to loved ones should be discussed during the daily family calls

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19 July, 2020 4.00pm

We have experienced frustrating delays in obtaining further test results over the past 24 hrs. The pathology provider’s online system is being slow to update with results; we are checking regularly.

We have been directly notified via telephone however, that a further six residents have tested positive. All six live in close proximity to the residents in the home who have previously tested positive, suggesting they are part of the original infection cluster. Their families have been notified.

Strict access in and out of the impacted area has been reinforced in conjunction with other precautions that are firmly in place.

Daily discussions with state and federal health authorities, including the Aged Care Quality and Safety Commission have continued throughout the weekend. We are thankful for their assistance and support as we work together to resolve the situation.

We appreciate these are anxious and stressful times for all our residents and their families.

Please be assured we are doing everything we can to keep our families' loved ones safe and well.

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18 July 2020, 2.00pm

The third round of testing for residents and staff took place yesterday – day 11 of the outbreak. Health protocols dictate retesting at this point as it remains within the standard 14 day observation period and can therefore identify any residents who have experienced a longer incubation period than average.

We have started to receive results through and unfortunately a further two residents and one staff member have tested positive. In addition, a resident who remains in hospital for reasons unrelated to coronavirus has tested positive whilst there.

This means we now have a total of six residents in the Home who have tested positive. Precautions are firmly in place so that they are under close observation and have dedicated staff caring for them.

With the possibility of more positive test results from the recent testing, we have been extra attentive to residents who show any symptoms of being unwell, however slight. We are contacting families to advise of any changes as they occur; in addition to the daily calls.

Focussing on the needs and wellbeing of covid positive or unwell residents is a key priority. We continue to have daily calls with the DHHS and Commonwealth Department of Health to provide updates, escalate concerns and communicate our support needs.

In particular, maintaining a sufficient and stable workforce to care for residents is a critical component of our COVID-19 Plan. This can be challenging since staff who test positive as well as staff deemed their close contacts need to self-isolate and cannot work. We have therefore been supplementing our workforce with agency staff.

Over the last couple of days we have experienced some minor shortfalls in staffing as demand for agency workers has risen due to increasing outbreaks across other aged care homes. However, we are now at the stage where our staff who have been self-isolating can progressively return to work in the coming days after completing their required isolation period and being COVID negative.

This is welcome news for our residents as familiar faces return to the Home to provide care during this difficult time.

Please be assured that we will be contacting our families as soon as your loved one’s test results have come through.

 

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17 July 2020, 1.00pm 

Our update today brings no change to the situation from yesterday’s report.

The 3rd round of testing for all residents and staff takes place today. We expect results will come in progressively over the weekend, and will be contacting authorised representatives as we receive them.

We continue to closely monitor our residents who have returned a positive result to inform our daily discussion with health authorities on the possibility of transferring them to hospital. The issue of hospital transfers is now receiving greater attention from the aged care industry bodies, government and media.

Our absolute priority up to now has been on ensuring the safety of our residents and staff through strict infection control practices to stop further potential spread of the virus within the home. We are now starting to discuss with the DHHS what the next steps will be once testing results stabilise. I look forward to keeping you informed on the progress of these discussions.

We will continue to call you on a daily basis, which is the ideal time to discuss any specific concerns or questions you may have about your family member. Alternatively the COVID information line is open from Monday to Friday, 10am–4pm for any general COVID enquiries.

 

General information and queries: Contact the COVID information line: 1800 708 236

Information on Individual Residents: Family members and representatives wanting information relating to loved ones should be discussed during the daily family calls.

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16 July 2020, 2.00pm

We have now received the results for virtually all of the 400+ tests that were conducted at the Home on Monday.

Most importantly, no new resident cases have been detected. This means there is no change to the situation previously reported: we currently have four residents in the Home who have tested positive. They are located in close proximity within the same neighbourhood and being looked after by specially assigned care staff who do not interact with other residents.

Three further staff members have tested positive. This brings the total number of staff members who have tested positive during the outbreak to thirteen.

We understand the DHSS has allocated a further five cases to Glendale as being close contacts. These are individuals who are household members or social friends of impacted staff members; without having had any direct contact with the Home.

As a reminder, we will be conducting the 3rd round of testing tomorrow.

Communication:

We hope that the daily calls are helping you