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Home and Community Support

Providing everything from a little help to specialised care, our flexible Home and Community Support services cover home nursing, home assistance and allied health.

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Specialised services

From community education programs to research and digital innovation, we co-design services to support you to live your life, your way.

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If you have feedback or a complaint about us or the services we provide, we’d like to hear from you. Your feedback helps us to deliver a high standard of care and will be handled with compassion and respect for your privacy.

How you can submit feedback

<p>In person</p>

In person

Speak directly with the team providing your care.

<p>Call us</p>

Call us

1300 22 11 22
8am – 5pm EST, Mon – Fri

<p>Online</p>

Online

Complete the form below

<p>Write to us</p>

Write to us

Bolton Clarke
c/o Quality Team
Level 3, 44 Musk Ave
Kelvin Grove Qld 4059

Feedback and complaints

 

How we manage your feedback and complaints

At Bolton Clarke, we are committed to providing high-quality care and services. We value all feedback, complaints, compliments, and suggestions as opportunities to improve what we do. Our complaints and feedback process ensures your voice is heard, your concerns are addressed, and we continue to learn and grow as an organisation.

 

Your questions answered

What is a complaint?

A complaint is any expression of dissatisfaction about any aspect of care or services provided by Bolton Clarke, or about how a previous complaint was handled. Feedback also includes compliments and suggestions for improvement.

Examples include:

  • Concerns about care, meals, cleanliness, or staff conduct.
  • Suggestions for how we can do better.
  • Compliments about positive experiences.

 

Learn more about out incident management process